Terms and condition

“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc. The type of personal information that we collect from you varies based on your particular interaction with our Website. Personal information collected shall include but is not limited to your name, gender, age, postal address, phone number, email address, contact preferences, ID proof, bank account/credit card/debit card details, proof of employment, proof of educational background, and other information that would assist us in verifying your identity. If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration. You undertake that your personal information shall at all times be accurate, complete and up-to-date. We shall also make reasonable efforts to provide you with the opportunity to request correction of your personal information provided to us if the same is inaccurate; or even to delete the personal information, if so requested and subject to applicable law. Further, we may decline to process requests which we find to be contrary to the terms laid down under this Policy, Website terms and conditions or any applicable laws, require disproportionate technical effort, jeopardize the privacy of others or are extremely impractical.

Payment Policy

Unless previous arrangement have been made in writing between both parties, all projects at Pixelrythm require a 30% deposit prior to project initiation, a 40% payment upon first approval, and the remain 30% due upon project completion. Until the work/service is paid in full, Pixelrythm will retain all rights to both digital and non-digital material created for the project. Full payment is due upon completion and can be made by Interac, Cheque, Email Transfer, PayPal, or any major credit card. All prices will be given in US currency. The client is responsible for any outstanding amount due and Pixelrythm reserves the right to pursue legal action if payment is not received within a reasonable amount of time.

Design & Development Policy

Pixelrythm reserves the right to reject any project believed to promote racism, pornography, or any other content objectionable in nature. Pixelrythm reserves the right to include the following phrase, or one very similar to, on all products we design: “Designed by Pixelrythm”. This phrase will only be placed at the bottom of the page and will in no way affect the look or style of any page or site. We further reserve the right to include any design created and developed by us in our portfolio.

Quotation

ny quotation of service will be valid for 30 days from the date issued. Any features or services not included in the original quote will be subject to extra charges.

Limitation of Liability

Pixelrythm will not be held liable for any indirect, special, or consequential damages or any loss of profits or revenue which may arise in connection with any of the projects we develop. We reserve the right to stop or delay any project for any reason without liability. Pixelrythm will immediately notify the client of any changes in the project development status and make appropriate arrangements. If the project is stopped as a result of actions taken by Pixelrythm , a refund will be given to the client minus any billable hours. Pixelrythm will not be held responsible for any issues, damage, email problems, Website hacks or attempts, or downtime which results from the use of an outside hosting company, internet service provider, domain name registrar, or any other outside agency. Outside services are considered independent to those offered by Pixelrythm.

Cancellation of Project

Any request to cancel project development must be made in writing to Pixelrythm and must include an authorized signature. For any project which is cancelled before completion, Pixelrythm will bill the client for 50% of the original agreed upon amount.

Pause in Project Development

If the need arises for a pause in project development, a request must be made in writing to Pixelrythm and must include an authorized signature. No delay can exceed a 30 day period. Any project delay lasting longer than 30 days will be assumed by Pixelrythm to be a cancellation of the project unless arrangements are made in writing between the involved parties before the end of the 30 days. If this happens, Pixelrythm will bill the client for 50% of the original agreed upon amount.

Customer Support / Email Response

Our standard emails response time is between 24 hours to 48 hours during business days, however most of the times we response our emails within 12 hours. If you have any technical issues that need urgent support, you can contact us by phone during our business hours. Please note we don’t provide support by text messages.

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